Refund Policy

Return & Refund Policy

Thank you for shopping at Pro Custom Cars. Due to the delicate and custom nature of automotive upgrades and electrical accessories, we follow a strict return and replacement policy:

 

• Damaged on Arrival & Manufacturing Defects: If you receive a damaged product or an item with a manufacturing defect, you must report it within 24 hours of delivery. An uncut, continuous unboxing video alongside clear photos/videos showing the issue is mandatory for claim verification. Once approved, we will arrange a replacement or resolve the issue promptly.

   

• Non-Eligible Returns: We do not accept returns, replacements, or refunds for:

   

  • Change of mind or ordering incorrect specifications/models.

     

  • Installation failures, incorrect fitment attempts, or self-wiring errors.

     

  • Any physical damage, cuts, burns, or modifications caused after delivery.

     

• Pre-Installation Condition: Any verified claim must be reported before installation. Products that show signs of installation, cut wires, or missing original packaging cannot be accepted.

   

For any claims, reach out to our team within 24 hours of delivery via WhatsApp or email with your Order ID and unboxing footage.